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Help Desk

Where is Kimberly Gift Shop located?

Are you an authorized dealer of Tonner dolls?

Why are your prices lower than other retail stores and shops?

How does your layaway plan work?

Is shopping online with you safe and secure?

How does the Shopping Cart work?

How do I put items in my Shopping Cart?

How do I make changes to my Shopping Cart?

Must I buy every item I put in my Shopping Cart?

How do I complete my order?

What credit cards do you accept?

Must I pay by credit card?

Will I be charged sales tax?

What is your return policy?

How will you ship my order? (and when will I get it?)


Where is Kimberly Gift Shop located?

We are located in central Connecticut between New York City and Boston. Our office and showroom address is: Kimberly Gift Shop, 63 Trout Brook Rd. Cheshire, CT 06410. Call us at: 1-203-996-9787.

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Are you an authorized dealer of Tonner dolls?

Yes. We are a Platinum Dealer -- the highest level of authorized Tonner dealers.

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Why are your prices lower than other retail stores and shops?

We can offer lower prices online because our fully automated online ordering system enables us to ship items to you with extreme efficiency. Buy priligy, these savings are passed on to you!

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How does your layaway plan work?

Our layaway plan allows you to pay for your purchase in four equal payments: 25% when you place your order and 25% each month for the next three months. The items are shipped when paid in full.
Please note:
1.Layaway payments are not refundable and non-transferrable to other orders.

2. Each layaway order must be a minimum of $100.00 in total payments ($25.00 or more each payment).

3. Credit card payments are automatically deducted the same day each month.

4. If you choose to make payments by check or money order, it is your responsibility to get the payments to us in a timely manner. We do not send statements or reminders. Payments should be mailed to:
Kimberly Gift Shop,
63 Trout Brook Rd,
Cheshire, CT 06410

5. Kimberly Gift Shop reserves the right to cancel any layaway order when no payment is received, or credit card payment is not approved, for any 60 day period.

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Is shopping online with you safe and secure?

Yes. We want your online shopping experience to be worry free. We use SSL (Secure Socket Layers), the most advanced online ordering security system available. With us, all of your personal information -- including your credit card number -- is encrypted by SSL.

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How does the Shopping Cart work?

The Shopping Cart holds everything you wish to order -- and you can order as many items as you like. To view the items you have added to your cart simply click on "Shopping Cart".

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How do I put items in my Shopping Cart?

From the Directory, click on any category you wish to view. Here, all the items from that category are displayed. Click on any of them for full view, description and prices. Add the item to your cart by clicking the "Add To My Cart" button.

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How do I make changes to my Shopping Cart?

To change the quantity of an item in your Shopping Cart, click on "Shopping Cart". You will see all the items in your cart. The quantity box now shows "1". To change it, place your cursor in the quantity box and type the desired number; click "Update". This will automatically update your Shopping Cart to reflect the changes you made.

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Must I buy every item I put in my Shopping Cart?

No. Placing items in your Shopping Cart does not obligate you to buy them. To remove one or more items from your Shopping Cart, click on "Shopping Cart". Place your cursor in the quantity box and set it to "0"; click "Update". This will automatically remove the item from your Shopping Cart.

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How do I complete my order?

When you are finished shopping, click on "Shopping Cart". You will see the items you have selected. Click "Proceed to Checkout". At this page click "Place Secure Order".You are now in a secure server and ready to choose a shipping method and enter your personal information. Next, click "Continue Checkout". Here, you will have the opportunity to review and print your order, if you wish. Next, click "Submit Order". It's that easy!

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What credit cards do you accept?

We accept all major credit cards: Visa, Mastercard, American Express, Discover.

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Must I pay by credit card?

No. You can choose to pay by check or money order in the checkout process.

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Will I be charged sales tax?

No, unless you are shipping in Connecticut.

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What is your return policy?

Our return policy is simple: Within 30 days of receipt of order you may return any item in its original condition for a full refund (less shipping charges and a 15% restocking fee).

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How will you ship my order? (and when will I get it?)

We will ship your order by United Parcel Service (UPS) or United States Postal Service.

Shipping options: Regular, 3-day Select, Second Day, Overnight, and International. For details and shipping guide click here.

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